Frequently Asked Questions
Everything you need to know about RELX Indonesia products and services.
Are the products sold on this store authentic?
Yes, as the RELX Indonesia Official store, we guarantee that all devices and pods are 100% authentic and sourced directly from our manufacturing facilities.
How long does shipping take within Indonesia?
Orders within Jabodetabek typically arrive within 1-2 business days, while shipments to other provinces across Indonesia may take 3-5 business days depending on the courier service selected.
What payment methods do you accept?
We accept a wide range of secure payment options including major credit cards, bank transfers (VA), and popular Indonesian digital e-wallets like GoPay and OVO.
What is the warranty policy for RELX devices?
All RELX devices come with a 12-month limited warranty from the date of purchase, covering manufacturing defects. Please keep your original packaging and receipt for warranty claims.
Can I return a product if I change my mind?
Due to hygiene and safety standards, pods cannot be returned once opened. Devices can be returned within 7 days if they are in their original, unopened shrink-wrap packaging.
How do I verify the authenticity of my RELX pod?
Every RELX pod packaging features a unique QR code. You can scan this code using your smartphone to verify the product's authenticity on our official verification website.