Returns & Exchanges
At RELX Indonesia Official, we stand by the quality of our vaping products and offer a comprehensive return policy for defective or damaged items. Customers are entitled to a replacement or refund within 14 days of purchase provided the items are in their original packaging.
Initiate Your Request
Contact our customer support team via the official RELX Indonesia portal or WhatsApp with your order number and proof of purchase.
Provide Documentation
Submit a clear unboxing video and high-resolution photos highlighting the technical defect or physical damage of the device or pods.
Return Shipping
Once authorized, securely pack the items and ship them to our central warehouse using a trackable courier service as instructed by our team.
Inspection and Resolution
Our technicians will inspect the returned hardware; if the claim is validated, a replacement unit or refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing